Privacy Policy
Effective Date: September 12, 2026
Horgan & Company Cleaning LLC (“Horgan & Company Cleaning,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request an estimate, schedule cleaning services, communicate with us, or otherwise interact with our business.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
Information We Collect
Depending on how you interact with us, we may collect the following information:
Contact Information
This may include your name, telephone number, email address, service address, billing address, and preferred method of communication.
Property and Service Information
This may include:
Property type and approximate square footage
Number of bedrooms, bathrooms, and other rooms
Property condition and cleaning frequency
Information about pets, pet hair, clutter, or buildup
Requested services and add-ons
Access, parking, entry, and scheduling instructions
Other details you provide about your home, business, or cleaning needs
Appointment and Communication Information
We may retain appointment history, estimates, invoices, service notes, emails, text messages, telephone-call details, feedback, and other communications related to your service.
Payment Information
Payments may be processed through third-party payment providers. We may receive limited transaction information, such as the amount paid, payment status, date, and payment-method type.
We generally do not directly store complete credit- or debit-card numbers. Payment information is handled according to the privacy and security practices of the payment processor used for the transaction.
Photographs
Our team may take before-and-after photographs for service documentation, quality control, training, damage verification, or communication with the client.
We will not intentionally use photographs that identify you, your address, personal information, or private belongings for public marketing without permission. When possible, marketing photographs will be cropped or selected to avoid identifying the client or property.
Website and Device Information
When you visit our website, we and our website providers may automatically collect information such as:
Internet Protocol address
Browser and device type
Operating system
Pages viewed and links selected
Approximate location based on your IP address
Date, time, and duration of visits
Referring website or advertising source
Cookie and similar technology information
How We Use Information
We may use information to:
Respond to questions and estimate requests
Recommend appropriate cleaning services
Prepare estimates, invoices, and service agreements
Schedule, confirm, modify, and complete appointments
Process payments and deposits
Communicate access instructions and service updates
Provide customer support
Address quality concerns, damage reports, or disputes
Maintain service and transaction records
Improve our website, services, pricing, and customer experience
Send appointment reminders and other service-related communications
Send promotional communications when permitted
Prevent fraud, misuse, security threats, or unlawful activity
Comply with applicable laws and legal obligations
Establish, exercise, or defend legal claims
Text Messages and Telephone Communications
If you provide a mobile telephone number, we may use it to communicate about estimates, appointments, arrival times, service updates, invoices, payments, customer support, and other matters related to your request or service.
Marketing text messages will only be sent when permitted. Consent to receive marketing messages is not required to purchase cleaning services. Message and data rates may apply. You may opt out of marketing texts by replying STOP.
Mobile opt-in information and text-message consent will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. We may share information with service providers that help us deliver authorized messages and operate our communications systems.
Email Communications
We may send transactional emails concerning estimates, appointments, invoices, payments, policy changes, and customer service.
If you voluntarily subscribe to promotional emails, you may unsubscribe using the link included in the message or by contacting us. Unsubscribing from marketing emails will not prevent necessary service-related communications.
Cookies and Similar Technologies
Our website and service providers may use cookies and similar technologies to operate the website, remember preferences, understand website traffic, improve performance, and measure the effectiveness of marketing.
Some cookies are necessary for the website to function. Others may support analytics, embedded content, maps, forms, or advertising.
You can manage cookies through your browser settings and any cookie-preference tools provided on our website. Disabling cookies may affect how certain website features function.
How We Share Information
We may disclose information to the following categories of recipients:
Service Providers
We may use companies that assist with:
Website hosting and operation
Estimate requests and appointment scheduling
Customer relationship management
Payment processing
Email and text communications
Accounting and business administration
Website analytics
Maps and embedded website features
Data storage and security
These providers may process information only as necessary to provide their services to us and according to their own privacy policies and contractual obligations.
Our primary service providers may include Squarespace, Housecall Pro, payment processors, communication providers, and other platforms used to operate our business.
Employees and Contractors
Information may be shared with authorized team members who need it to schedule or perform services, communicate with clients, access the property, process payments, or address customer concerns.
Legal and Safety Disclosures
We may disclose information when reasonably necessary to:
Comply with law, regulation, subpoena, court order, or legal process
Respond to lawful government requests
Protect the safety, rights, and property of our clients, team, business, or others
Investigate suspected fraud, abuse, threats, or unlawful conduct
Enforce our agreements and policies
Business Transactions
Information may be transferred as part of a merger, sale, financing, acquisition, reorganization, bankruptcy, or transfer of all or part of our business, subject to applicable law.
Sale of Personal Information
Horgan & Company Cleaning does not sell personal information for monetary payment.
We do not sell or share mobile opt-in information with third parties for their independent marketing purposes.
If our data practices materially change, we will update this Privacy Policy and provide any choices required by applicable law.
Data Retention
We retain personal information only for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, enforce agreements, meet insurance requirements, and comply with legal, tax, and accounting obligations.
Retention periods may vary based on the type of information and the reason it was collected. When information is no longer reasonably needed, we may delete it, securely dispose of it, or retain it in a de-identified form.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information.
However, no website, email system, text-message service, electronic transmission, or data-storage method can be guaranteed completely secure. You provide information electronically at your own risk.
Please do not send full payment-card numbers, Social Security numbers, account passwords, medical records, or other highly sensitive information through ordinary email or text message.
Your Privacy Choices and Rights
Depending on your location and applicable law, you may have the right to request:
Confirmation of whether we process your personal information
Access to certain information we maintain about you
Correction of inaccurate information
Deletion of certain information
A portable copy of certain information
Withdrawal of consent where processing is based on consent
Opt-out from certain targeted advertising, data sales, or profiling activities
To submit a privacy request, email contact@horganandcompanycleaning.com with the subject line “Privacy Request.”
We may need to verify your identity before completing the request. We will not discriminate against you for exercising an applicable privacy right.
If we deny a request and applicable law provides an appeal right, you may appeal by emailing the same address with the subject line “Privacy Appeal” and explaining your concern.
Third-Party Websites and Embedded Services
Our website may contain links to or embedded features from third parties, including scheduling forms, payment platforms, maps, social-media platforms, and review services.
These third parties may collect information independently under their own privacy policies. We are not responsible for the privacy, security, or content practices of websites and services we do not control.
We encourage you to review their privacy policies before providing personal information.
Children’s Privacy
Our website and cleaning services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.
If you believe a child has provided personal information through our website, please contact us so we can review and, when appropriate, delete the information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, providers, or legal obligations.
The effective date at the top of this page will show when the policy was last revised. Material changes may also be communicated through the website or another appropriate method.
Contact Us
For questions, concerns, or privacy requests, contact:
Horgan & Company Cleaning LLC
Richmond, Virginia
Phone: (804) 223-0638
Email: contact@horganandcompanycleaning.com